FAQs

Q: Why such long shipping times? A: Our products are specially manufactured from overseas, which they get shipped to one of our 3 different warehouses around the world, therefore the product you may order could be coming from a warehouse far from your location. Our shipping times are an estimate, because of that reason.

Q: How do I return my product? A: In order to make a return we require that you send us an email to babbgetachew@gmail.com with your name and order number. This will get the process started and we will be in touch about how to make sure the return goes smoothly. Please note that we will not accept returns on any damaged or missing items.

Q: Is this website safe? This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Q: Is it safe to use my credit card on your site? A: Every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

Q: How do I use a discount code? A: Discount codes can be entered on the second page of the checkout process (the same page where credit card information is entered).

Q: How do I contact you? A: The easiest way to get a hold of us is to use our Contact Us form, available on our contact page [LINK THE WORDS TO YOUR CONTACT PAGE]. Secondly, you can send an email to [YOUR EMAIL HERE] about any concerns. Lastly, you can call us toll free at [THIS IS OPTIONAL IF YOU ARE ACCEPTING CALLS]

Q: Can I cancel my order? A: Yes, the cancellation request must be sent to us in 24 hours, more than 24 hours, we can not cancel your order.

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